(For Mac users, launch “LockDown Browser” from the Applications folder.) Locate the “LockDown Browser” shortcut on the desktop and double-click it.Close all programs, unless one is used to connect you to the Internet.Install Respondus Lockdown Browser on a personal computer : link.ou.edu/respondus Taking the AssessmentĪfter you've install Respondus, use the following steps to ensure that it works: If not, LockDown Browser must be installed to each computer (Windows or Mac) being used to take a test If LockDown Browser has already been installed, skip to the next section. It should not be used in other areas of Canvas. LockDown Browser should only be used for taking Canvas quizzes. If a Canvas quiz requires that LockDown Browser be used, you will not be able to take the quiz with a standard web browser. It prevents you from printing, copying, going to another URL, or accessing other applications during an assessment. LockDown Browser is a locked browser for taking quizzes in Canvas. You must install this application in order to complete the exams. The Johnson Center computer lab (JC 342) has webcams you can borrow and use in the lab to take a test.Your upcoming test requires LockDown Browser and Monitor. Document any issues, including taking a photo of errors with your phone, to send to your instructor or to the ITS Support Center. Trying another computer is often the quickest solution. Respondus maintains a searchable list of errors and fixes. When taking a test on campus, do not use MASON Wi-Fi, connect to eduroam instead.Refer to the earlier step above to resolve. If you do not see the Help Center icon, this indicates your anti-virus or firewall settings are blocking. Work with this live chat assistant to troubleshoot. Once you click "It's not working," a live chat option will appear. For webcam issues, access your course in Lockdown Browser, then click the Help Center button at the top toolbar.If you get a spinning wheel when waiting for your webcam to display, another program on your computer may still control the camera or microphone.Your network/internet connection may be blocking the software - try another network. Confirm the time and time zone are correctly set on your computer. Try temporarily turning anti-virus and firewall programs off (or and then opening Lockdown Browser. Errors such as “0x-AWS-xxx Unable to connect to Respondus Server (AWS)” or "Connecting to the media server, please wait." have a few potential causes.If you receive the error “There is a problem with the settings for this exam” your instructor may need to fix this on their end.If you have multiple monitors, unplug the second monitor.Uninstall and reinstall Lockdown Browser.Restart your computer and close all applications before starting Lockdown Browser.Update to the latest version – select About from the top of the program.Respondus Data Privacy Overview Troubleshooting Steps The version will be displayed, and you will be able to download a newer version if one is available. To verify you are running the latest version, start Respondus LockDown Browser and select About from the toolbar, and then click Check for Update. Additional Information and Troubleshooting Please read all instructions as your instructor may require a password to enter the test. If your test requires Monitor (webcam recording) additional information is available here. Your instructor may provide you with a practice quiz to test your system before your exam. When you click on the icon, it will open directly to myMason/Blackboard, where you can log in and find your course. Look for the LockDown Browser icon or look in your computer's application folder. Locate and double-click the downloaded file to start the setup process and follow on-screen instructions. Log in to, The bottom of the Home page and in the Tools menu has the link to download the software.įollow the on-screen prompts to download the correct Respondus browser for your computer (Windows or Mac). (Note: most tests do not support iPads - contact your instructor) Step 1 Jump to Troubleshooting Tips » Install the LockDown Browserįor Mac, PC, and Chromebook. Instructors choose if a Blackboard test requiring LockDown Browser also requires a webcam. The LockDown Browser application only needs to be installed one time on a computer. If a test in Blackboard says Requires Respondus LockDown Browser, you cannot take the test using a standard browser such as Safari, Firefox, Chrome, or Edge. The Respondus LockDown Browser application is a separate browser that your instructor may require to take a test in Blackboard.
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